All decisions made by the owner of JARVIS HONEY are final and non-negotiable.

 

Queen orders are shipped via Royal Mail Special Delivery (Next Day). While we aim for timely dispatch, we cannot be held responsible for any delays caused during transit.

If a queen arrives dead on arrival (DOA), you must notify us immediately. Upon verification, we will either provide a replacement queen free of charge or issue a refund (excluding postage fees), at our sole discretion.

For any DOA queen, the queen must remain in her cage, and clear photographic evidence must be provided for review.

Our 100% Natural Honey is not suitable for children under 12 months, pregnant women, or individuals with compromised immune systems.

Over time, our 100% Natural Honey will naturally crystallize—a sign of its exceptional quality and purity.

Cancelled orders are subject to a restocking/refund fee of 20%. For queen and nuc orders, this fee increases to 50%.

If you purchased our products through a third-party retailer, please address any concerns or issues directly with the original seller.

As a small, family-run business, your satisfaction is our priority. If our products or services do not meet your expectations, please reach out to us—we will do our best to make things right.

Queen and nuc orders are available for delivery within the UK Mainland only. At this time, we are unable to ship these orders to Northern Ireland.

Honey orders can be shipped across the entire UK.

Once opened, honey should be consumed within a reasonable timeframe. Consuming spoiled honey is done at your own risk.

By completing a purchase on our website or directly from us (or any authorized outlet), you agree to be bound by our Terms and Conditions.

If you have any questions regarding these Terms and Conditions, please contact us for assistance